Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Deliveries abroad can take between two and three days, depending on the country. The delivery time depends on the delivery address and the courier company.
Tracking of shipment
For many shipments, after the transfer to a transport service there is the possibility of tracking parcels via the tracking number. You can see the current delivery status of your order in My Orders. Please note that the individual articles of your order may have different delivery dates and thus different shipment tracking data.
For returns you need a return form. You can package the return form with the products to be returned in the box / envelope.
Conditions of return
For a fast processing of your return (s) you must follow the conditions given below.
- The product must be in the original packaging.
- The product must not be damaged.
- There must be no stickers or text on the product.
- The reason for the return must be stated per product.
- The type of defect must be specified per product.
- The returns will be processed within 2 weeks of receipt by Locoss.
- You must package the fragile products, such as LCD / Touch / Glass / Spare parts safely. Otherwise your return will not be processed.
If you have questions about your return, you can send an e-mail to firstname.lastname@example.org stating your order number, the date of return and the content. You must specify exactly what was included in your return, such as the order number, product name, model, and color.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.